Citizens Advice

Vacancy - Help to Claim Worker


Hours: 37 hours per week (possibility of job share)

Location: Whitegate Drive Blackpool with travel to outreach locations across the Fylde Coast.
Contract: Fixed Term until March 31st 2022
Salary: £21,164
Citizens Advice Blackpool delivers high quality advice to help people find a way forward in their lives. We are currently seeking a Help to Claim worker to provide an effective and efficient support service for Universal Credit claimants.
The Help to Claim Worker will provide advice, information and digital support via face to face, telephone and webchat aimed at helping Universal Credit claimants through to their first payment and any additional support that may be required. Knowledge and experience of providing welfare benefits advice is desirable as is proficiency in IT, experience of providing digital support, an understanding of the issues involved in interviewing and supporting clients.  We welcome applicants from the communities we serve across Blackpool.
We are an equal opportunities employer.
For an application pack please visit our website:
Returned applications should be sent by email with Job Application as the subject to:
Or by post
FAO Lorraine Fisher, Blackpool Citizens Advice Bureau, 6 - 10 Whitegate Drive, Blackpool, FY3 9AQ
Telephone: 01253 308 410
Please note that CVs will not be accepted.
Closing date: 30th June 2021

Job pack

1. Covering letter
2. Background information
3. Job description and person specification
4. Guidance notes for applicants
5. Application form


Posted at: 09/06/2021 10:51:25