Help & Advice
At Citizens Advice we collect and use your personal information to help solve your problems, improve our services and tackle wider issues in society that affect people’s lives.
We only ask for the information we need. We always let you decide what you’re comfortable telling us, explain why we need it and treat it as confidential.
When we record and use your personal information we:
At times we might use or share your information without your permission. If we do, we’ll always make sure there’s a legal basis for it. This could include situations where we have to use or share your information:
We handle and store your personal information in line with the law - including the General Data Protection Regulation and the Data Protection Act 2018.
You can check our main Citizens Advice policy for how we handle most of your personal information.
This page covers how we, as your local charity, handle your information locally in our offices.
How Citizens Advice Blackpool collect your data
We will always request your permission by asking you to sign our 'client permission and consent form' or give your consent by email or telephone where you are not contacting us face to face. We will do this before we collect or store your information.
What Citizens Advice Blackpool ask for
How Citizens Advice Blackpool use your information
Working on your behalf
When you give us authority to act on your behalf, for example to help you with a Universal Credit claim, we’ll need to share information with that third party.
For example, we may need to share your information with the Job Centre, a housing association or your local authority.
We most commonly share information with Blackpool Council, the DWP, your landlord, creditors and other agencies we refer your case to.
How Citizens Advice Blackpool store your information
We store your information electronically on our server. Your information may also be stored as hard copies in files at our offices.
How Citizens Advice Blackpool share your information
We may also share your information when we refer you to other agencies such as Social Services, Community Mental Health Team, Family Support, Solicitors, GP surgery staff (when appropriate), Age UK, utility suppliers, HM Courts and Tribunals Service and may occasionally share your information with our funders. We will do so only when you have given us consent.
Contact Citizens Advice Blackpool about your information
If you have any questions about how your information is collected or used, you can contact our office.
Telephone: 01253 308 410, open Monday to Friday 9am-4pm
You can contact us to:
The national Citizens Advice charity and your local Citizens Advice operate a system called Casebook to keep your personal information safe. This means they’re a ‘joint data controller’ for your personal information that’s stored in our Casebook system.
Each local Citizens Advice is an independent charity, and a member of the national Citizens Advice charity. The Citizens Advice membership agreement also requires that the use of your information complies with data protection law.
You can find out more about your data rights on the Information Commissioner’s website.
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